Privacy policy

What we collect

• What you tell us: your name, phone number, email, delivery addresses (including the addresses of people you're sending gifts to), the occasion and date, and names or messages to print.
• Important dates: anniversaries or birthdays, only if you share them, so we can remind you before the next one.
• Orders and payments: what you ordered, amounts, invoices and payment references. Card and UPI details are handled by Razorpay — we never see or store full card numbers.
• Your gift list: kept in your own browser's storage until you choose to send it to us.
• Advertising: this website uses the Meta (Facebook) Pixel, which sets cookies and tells Meta which pages you visit and when you add gifts, start checkout, enquire or order, so we can measure and show our ads on Facebook and Instagram. It doesn't send your name, phone or email. You can turn off ad personalisation in your Facebook or Instagram ad settings, or block third-party cookies in your browser.

How we use it

• To reply to enquiries and confirm prices and dates.
• To prepare, personalise, deliver and invoice your order, and to keep the accounts that tax law requires.
• To send order updates and sample photos on WhatsApp or email — on WhatsApp only if you agree.
• To send festival offers only if you opt in; you can opt out any time.

Who we share it with

• Our delivery team and couriers: the name, phone number and address needed to deliver.
• Razorpay: to take payments and process refunds.
• WhatsApp (Meta) and our email provider: to send you messages.
• Hosting and storage providers (Google Firebase, Supabase): they store data for us and may not use it for anything else.
• Our accountants and government authorities, where the law requires.

We never sell personal data.

How long we keep it

• Enquiries: up to two years after we last heard from you.
• Orders and invoices: as long as tax law requires — at least six years.
• Recipients' addresses: until your order is delivered, unless you ask us to keep them for next time.

Your rights

You can ask for a summary of the personal data we hold about you, have it corrected or updated, have it erased (except what the law makes us keep), withdraw consent for WhatsApp updates or offers, and nominate someone to exercise these rights for you. Write to the grievance officer named above. If you're not satisfied with our response, you can complain to the Data Protection Board of India.

Security

The website uses an encrypted connection, and only staff who need your details to handle your order can see them in our admin.

Questions and complaints

Message us on WhatsApp or email with your order number and we'll reply within one working day. If you're not satisfied with our reply, contact the grievance officer named above — we acknowledge every grievance within 48 hours and resolve it within one month.