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Free name printing on return gifts

JOY

Terms and conditions

The terms for every order placed through this website.

Last updated 1 October 2026

About these terms

These terms apply to joygiftingandhampers.com and to every order placed through it, on WhatsApp, by phone or by email. Orders are sold, invoiced and paid to the seller named above. By placing an order you agree to these terms.

Gifts, prices and personalisation

  • Photos: gifts are shown as accurately as we can; handmade items and natural materials vary slightly from piece to piece. Items marked “Sample” are placeholders while the catalogue is being completed.
  • Prices: per piece, including packing, before GST. Larger quantities get lower bulk prices. Your final price is the one we confirm before you pay.
  • Personalisation: names, dates and messages are printed exactly as you send them — please check spelling. For 10 pieces or more, and for personalised items, we send a photo of a sample piece for your approval first.
  • Food: sweets, dry fruits and hampers with food carry a best-before date; store them as the label says.

Orders

An order is accepted when we confirm it and receive the payment due. We may decline an order we can't deliver by your function date, and refund anything already paid.

Payment

  • Terms: full payment with the order, an advance with the balance before delivery, or — for local orders where we offer it — payment on delivery.
  • Methods: UPI, cards and net banking through Razorpay, bank transfer, or cash on delivery where agreed.

Delivery, cancellations and refunds

Delivery times, charges and areas are covered in our Shipping policy. Cancelling an order, returns and refunds are covered in our Cancellations and refunds policy.

Our responsibility

We're responsible for delivering what you ordered and approved, by the date we agreed. We aren't liable for indirect losses, and our total liability for an order is limited to the amount paid for the affected items.

Law and disputes

These terms are governed by the laws of India. Courts at Hyderabad, Telangana have jurisdiction over any dispute. We may update these terms; the version on this page when you place an order applies to that order.

Questions and complaints

Message us on WhatsApp or email with your order number and we'll reply within one working day. If you're not satisfied with our reply, contact the grievance officer named above — we acknowledge every grievance within 48 hours and resolve it within one month.