Cancellations and refunds
When you can cancel, what can be returned, and how refunds are paid.
Last updated 1 October 2026
Cancelling an order
- Before we start: you can cancel free of charge until we start preparing or personalising your order. We refund everything you've paid.
- After we start: personalised items and food are prepared for you and can't be cancelled. Anything not yet prepared can be cancelled and refunded.
What can't be returned
- Personalised items: anything printed or engraved with names, dates or messages — unless the mistake is ours.
- Food: sweets, dry fruits and other perishable items — unless they arrive damaged or past their best-before date.
Wrong, damaged or missing
If something arrives damaged, is not what you ordered, or is missing, tell us within 24 hours of delivery with photos. We'll replace it or refund it — before your function, wherever we can.
Other gifts
Gifts that aren't personalised or perishable can be returned within 7 days of delivery if unused and in their original packaging. You pay the return delivery; we refund once we've received and checked them.
How refunds are paid
Refunds go back to the original payment method within 7 working days of approval — your bank may take a few more days to show it. Bank transfers and cash payments are refunded to a bank account or UPI ID you give us. We issue a credit note against the original invoice.
Questions and complaints
Message us on WhatsApp or email with your order number and we'll reply within one working day. If you're not satisfied with our reply, contact the grievance officer named above — we acknowledge every grievance within 48 hours and resolve it within one month.