Shipping and delivery
Where we deliver, how long it takes and what it costs.
Last updated 1 October 2026
Where we deliver
- Hyderabad and Secunderabad: by our own delivery team — to homes, offices, function halls and temples, in a time slot you choose.
- Across India: by courier, for gifts that travel well. Some sweets and perishable hampers deliver only within Hyderabad.
- Pickup: you can collect your order from us; we'll tell you when it's ready.
- Several addresses: Diwali hampers for every relative, or gifts for each guest — we'll quote for delivering to each address.
How long it takes
- Ready-made gifts and hampers: usually 1–3 days.
- Return gifts and personalised items: usually 5–10 days after you approve the sample photo, depending on quantity.
- Courier transit: usually 2–7 days, depending on the destination.
- Function dates: tell us your date when you order — we plan delivery a day ahead wherever possible.
Charges
Delivery charges, if any, are confirmed before you pay. They depend on the area, the size of the order and the number of addresses.
Receiving your order
Please check your order when it arrives and tell us within 24 hours if anything is damaged or missing. For courier deliveries we share the tracking number when your order is sent.
Delays
If something on our side means we'll miss your date, we tell you as soon as we know. We aren't responsible for delays caused by events outside our control, such as strikes, severe weather or courier disruption.
Questions and complaints
Message us on WhatsApp or email with your order number and we'll reply within one working day. If you're not satisfied with our reply, contact the grievance officer named above — we acknowledge every grievance within 48 hours and resolve it within one month.